Karen AldredManaging Director
Jamie MulhullCommercial Director
Adam NorthcutSales Director
James VivianHead of Print & MFD IT
Calvin CraskeService Manager
Graham CassieIT Consultant
Carl ShipleeHead of IT
Paul WilsonConnectivity Team Leader
Lil MacCormackAdmin & Support Team Leader
Laura WaltersAdmin & Support
Beth ClarkCustomer Services
Andy HowgateTechnical Engineer
Rob HirstTechnical Engineer
Triss ArnoldAccount Manager
Sean FoulgerIT Engineer
Shane WhileyBusiness Development Manager
Will CassieBusiness Development Manager
Tom MooreIT Engineer
Kieran BurtonIT Engineer
Susan BooneSales Generation Specialist
Kile OakleyIT Engineer
Matthew FreezerDelivery Driver
Victoria ScottIT Engineer
Andrew WilkinsonAccount Manager
Sean SeamanWarehouse & Stock Control
Karen’s proudest achievement to date has been to take on the role and responsibilities of Managing Director of Mayday, following a Management Buy Out in 2019. She joined Mayday in 2001, following a career in banking.
Prior to becoming MD, Karen’s was our Operations Director. She was responsible for balancing commercial and operational issues, with a real focus on creating an outstanding customer experience in all areas of the business. Karen will continue to drive this forward with the support of our outstanding team of extremely hard working and committed people.
Karen has lived in Norfolk all her life and loves the county and it’s people. She strongly supports the ‘buy local’ message and is a member of the Norwich Business Women’s Network. Karen’s spare time is spent enjoying the beautiful Norfolk coast and countryside.
Jamie has more than 28 years’ experience in the b2b arena, after a career in the Royal Navy Jamie embarked on his sales career , and in 1988, moving into technology industry in 1993.
The big opportunity came and joined Mayday as Sales Director 2007, Jamie plays an integral role in the growth and development of the business and oversees the sales teams, sales strategy and continues to deal with our many clients on a day to day basis.
Jamie thrives in a networking environment and passionately believes that face to face connections are a vital part of growing Mayday. Jamie has built an extensive range of local clients.
Many of Mayday customers regard Jamie as a friend and when attracting new business potential clients as friends we haven’t met yet. Jamie has a sunny disposition and nothing is too much trouble attitude to life, an enthusiastic classic motorcyclist, foodie and now currently learning to play golf…
After proudly serving 5 years in the British Army Adam now leads the front line of sales here at Mayday. Adam was appointed Director in January 2016.
Since joining Mayday in 2011 Adam has grown the sales department with new systems and staff numbers and continues to reach out to develop new relationships with businesses who are interested in saving time and money on their current print strategy and in-house print devices.
Adam is a Level 1 CrossFit Coach and is 100% committed to healthy eating 60% of the time.
James joined Mayday in 2011, he has successfully progressed his eight year career within the Mayday Service Department, the past two years being “Head of Printer IT and MFD Solutions”.
James responsibilities are to ensure successful integration of customers IT networks with Maydays multi-functional devices, along with the management of our client based pro-active, print/device monitoring software.
James has an extensive knowledge and experience of print based software, auditing software, SEO and web development. His most recent achievement in this field was in 2018 following Mayday’s partnership with Norwich City Football Club he was asked to design the official match day team sheets and also various digital animations and artwork to be displayed at the stadium and around the pitch for Mayday branding.
In his spare time James plays guitar in a local band which over the years has played in venues all around the country performing at Norwich’s own “Sundown and Reload” Festivals.
James has also travelled to many countries around the globe including, Norway, USA, Singapore, Thailand, Australia, Fiji and New Zealand to name just a few!
Calvin joined Mayday in 2012 as an experienced mechanical engineer, his progression within the Service department has meant that in February of 2015, he successfully gained promotion to the role of Service Manager.
Calvin’s responsibilities are considerable managing a team of mechanical engineers, who are strategically located for a rapid response, when the need arises Calvin will also call on various partners to make sure we reach our SLA.
Calvin has a strong connection to our manufactures ensuring we provide the best service possible, this massively helps with product knowledge and call escalation.
Calvin has a keen interest in motorsport and bicycle maintenance.
Graham joined Mayday as a Sales Director in July 1999, and subsequently became Managing Director October 2012.
Graham is a multidisciplinary leader, wearing multiple hats. His role encompasses a range of responsibilities, including business management, Company strategy and growth.
He states, We are proud to be a locally owned Technology Company that strives to understand our client’s needs, so we can deliver maximum value, whilst also providing a second to none service and support to all our customers.
Graham is keen Norwich City supporter, and a long suffering season ticket holder.
Carl joined Mayday in December 2012, as a IT Support Engineer, Carl previously had worked as a IT Support Engineer within local education.
Carl is an extremely knowledgeable conscientious technical engineer, who enjoys meeting clients on a regular basis gaining knowledge of the wide variety of businesses that Mayday IT supports.
2016 was a big year for Carl who gained promotion to Head of Mayday IT , Now managing the department.
Carls goals are to ensure that all clients have a quality service from his engineers, and that they are at the forefront of IT keeping their business running fluidly.
Whilst working at a local chain of restaurants Paul gradually transitioned into the role of maintenance man, this gave him a taste for troubleshooting various issues. From there he managed to find an apprentice position as a mechanical engineer at Mayday in 2014.
After completing an extensive course on connectivity at Ricoh Wellingborough in 2015 he became part of the MFD connectivity team, specializing in installing devices on client’s networks and aftersales support.
In his spare time; Paul enjoys bouldering and life drawing.
Laura has been a member of staff for 5 years now and has worked in the customer service industry for a total of 15 years. She moved to Norwich and joined Mayday in September 2011.
Laura has taken on lots of different roles within the Service Admin Team Leader and accounts department. She started off at Mayday as a Works Controller and is now Service Team Leader.
Laura enjoys interacting with our various customers and enjoys working in a busy office environment.
Laura spends most of her spare time having quality time with her young family. She is an avid walker and enjoys being outdoors. Having recently moved house Laura is becoming a keen gardener.
Beth joined in 2012 as a Service Administrator and worked her way up to Works Controller then Service Controller,
She has recently returned to work, part time, as a Service Administrator after having a beautiful baby boy.
Beth previously worked in high fashion after completing her degree in Footwear Design and enjoys expressing her creativity through fashion and photography in her spare time.
Donna has been working at Mayday over 7 years and has seen the company evolve and expand over this time. Donna has worked in the finance industry for 18 years and has worked in both Industry and Practice Accountancy.
Donna enjoys challenging herself and has participated in both the ‘Only the Brave’ and ‘The Whole Hog’ charity mud runs. She also completed, with her family the ‘GoGo Dragons’ trail.
I have been at Mayday for just over 18 months and work in the accounts department.
I enjoy spending time with my family.
Maria Joined Mayday in 2016 as a Customer Service Administrator working Part-Time. Maria enjoys interacting with all our customers and Suppliers. Her previous background has helped us with all admin duties.
She enjoys keeping fit, travelling and works voluntarily at the Ski Club where her twins are both skiers for Norfolk. Maria has taken on a new family member “A Puppy” which is like having a new baby!!
Andy is proud to be Mayday longest serving employee, with over 30 years’ service .
As a Service engineer, Andy mainly services Ricoh and Toshiba Copier, Printer, scanners.
At customer’s premises all over east Anglia. But mainly in the east of Norfolk.
Andy is also a qualified electronic engineer . His personal interests are riding his motor bike on sunny days, Being a keen astronomer and fully licensed radio ham.
Andy has recently become a proud Granddad.
Rob joined Mayday in April 2016 as a field based Technical Copier engineer, Rob has a wealth of Knowledge on both Toshiba and Ricoh products.
Rob is married with his two children, hobbies include being a keen snooker player, walking and travel, when time permits.
Rob is also a local musician.
Triss joined Mayday in 2002 in the Office Supplies Division and has been in the industry for over 20 years.
Supplying existing and new customers a wide range of products and services which includes:
Stationery, Consumables, Janitorial and Catering supplies, Facilities Management services and supplies, printed stationery, furniture and seating, office interiors, flooring and IT supplies.
He has two teenage children and the 1000 yard stare to prove it. If you are looking for anything everyday or unusual for the office, Mayday can supply it for you.
I joined mayday in 2018 as a Trainee connectivity engineer, I mostly work with photocopier installations also troubleshooting connectivity issues.
Since joining Mayday, I have learned a lot of new skills within connectivity.
In my spare time I like to watch Motorsport and play video games.
After travelling the globe, Shane returned to Norfolk to establish a career in sales.
Since joining in 2014, Shane has become a valuable member of the sales department.
With an unstoppable work ethic, Shane’s motto is “you get out what you put in”.
He has a very active lifestyle, which includes spending quality time with his two young children and daily gym workouts.
Shane has a well-respected client base which he continues to grow year by year.
Will has always been involved in sales in one way or another. He started his career as an estate agent, moving quickly from trainee to senior sales negotiator. After four years he decided to follow in his father’s footsteps and move into the world of technology at Mayday.
Will is very keen to work with local businesses and is meticulous in providing the best service possible. Having just become a Dad, Will is overwhelmingly proud, if not a little sleep deprived.
Kieran joined Mayday IT in 2016 as an IT apprentice. Not long after joining, he left the apprenticeship role and went straight on to being an IT Engineer. After a few years of working in the high pressured IT environment, Kieran has adapted a very crucial role within the IT service team, and has developed a strong relationship with a lot of the IT clients.
Outside of work, Kieran likes to nerd out over science and IT, as well as socialise and go out with friends.
Susan has been a valued member of the sales team at Mayday for over four years. She develops and grows relationships with local businesses, exploring ways to support and help them save time and money by improving their print strategy.
Susan is a semi-professional singer with a popular local band and also sings with a local choral society. Susan is a committed conservationist, RSPB member and avid bird watcher.
She is a volunteer at a local branch of Cats Protection League, helping to socialise cats to be ready for their ‘forever homes’
I joined Mayday as an apprentice IT Engineer in 2017. Progressing on to my current role as IT Engineer. I mostly focus on the installation of our MFD Copiers and the resolving of connectivity issues. Since joining Mayday I have completed Rioch’s Basic Connectivity Engineer and Security Master qualifications.
In my free time I enjoy playing video games and coding.
I’ve only recently joined mayday but I’ve quickly settled in and I enjoy my role, I’ve spent practically all my working career either in Customer services or interacting with customers, I really enjoy it and believe its what I was born to do.
My Main roles include controlling stock levels, dispatching toner efficiently and looking after the goods in and returns section.
I’m a massive sports fan and in my spare time I like to play pool/Snooker and football.
I’ve been a season ticket holder at Norwich City for around 20 years and I also enjoy going to away games. One of my life goals is to visit all 92 English football league grounds.
Vickii joined Mayday in May 2018 as an IT Support Engineer, having worked in various other sectors including Dental Nursing and Administration.
From a young age Vickii has focused on developing her skills within the Technology sector using different platforms to make connections with people from all over the world, whilst working on different projects for the gaming community. In her spare time Vickii enjoy’ s gaming with her friends as well as attempting to become a published author within the Fantasy Genre following the path of her favourite Author J.R.R Tolkien and Terry Pratchett.
Andrew joined Mayday in February 2003 as a Sales Account Manager. Prior to Joining Mayday
Andrew worked within the office supplies and furniture industry.
Having over 25 years’ experience in this industry Andrew has a wealth of product
knowledge in traditional office stationery and office furniture. Andrew has developed a strong customer relationship with the United States American Air Force bases in East Anglia, and also looks after many other key accounts.
Sean joined Mayday in 2003 as a delivery driver after serving 15 years with Royal Mail.
His experience and local knowledge has helped Mayday to deliver customers’ orders very efficiently. Sean enjoys the logistics involved on a daily basis to accomplish this and will always have time to speak whether it be to discuss your requirements or just a friendly chat.
Anyone who has already met Sean will know that he is easily approachable and nothing is too much trouble.